Order processing
Orders are processed within 1–2 business days (Monday–Friday, excluding US holidays). Orders placed after 12:00 PM ET or on weekends begin processing the next business day. You’ll receive an email confirmation at checkout and a second email with tracking once your order ships.
Delivery estimates & rates
We ship across the United States. Estimated transit times after processing:
- Standard (5–9 business days) — Free on orders over $35, otherwise a flat $4.95.
- Expedited (2–4 business days) — Calculated at checkout based on destination.
Delivery windows are estimates provided by our carriers and are not guaranteed. Some items ship directly from our supply partners and may arrive separately from the rest of your order.
Order tracking
A tracking link is emailed the moment a label is created. Tracking information can take 24–48 hours to display activity while the carrier scans your package. You can also reply to your confirmation email for a status update.
Shipping delays
Carrier delays caused by weather, high-volume seasons, or incorrect address information are outside our control. If your package hasn’t moved in 7+ business days, contact us and we’ll open a carrier investigation on your behalf.
Lost or damaged packages
If your order is marked delivered but you can’t find it, please check with neighbors and your building, then contact us within 14 days. For packages lost in transit or arriving damaged, we’ll arrange a replacement or refund at no cost to you.
International orders
We currently ship within the United States only. International shipping is planned for a future release; any applicable duties or taxes will be the responsibility of the recipient at that time.
Questions
Email hello@culinagoods.example and our team will reply within one business day.