30-day return window
You may request a return within 30 days of delivery. To be eligible, items must be unused, in their original condition, and returned with all original packaging and accessories.
How to start a return
- Email hello@culinagoods.example with your order number and the item(s) you’d like to return.
- We’ll reply with return instructions and a prepaid shipping label where applicable.
- Pack the item securely and drop it off using the provided label.
Refunds
Once your return is received and inspected, we’ll email you an approval or rejection notice. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank, it may take an additional billing cycle to appear.
Exchanges
Need a different size or color? The fastest way is to return the original item for a refund and place a new order so you get the replacement without delay.
Damaged or defective items
If your item arrives damaged, defective, or incorrect, contact us within 14 days of delivery with a photo. We’ll send a free replacement or issue a full refund — no need to return the damaged item unless we ask.
Non-returnable items
For hygiene and safety reasons, used items, final-sale products, and gift cards are not eligible for return. Items that have been used with food or drink cannot be returned once opened unless they arrived damaged or defective.
Return shipping costs
Returns due to our error (wrong or defective item) are always free. For change-of-mind returns, a flat return-label fee may be deducted from your refund; this will be disclosed before you ship.
Questions
We’re happy to help — email hello@culinagoods.example and we’ll reply within one business day.